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UKHS UKHS

With over 25 years’ experience, UKHS Plumbing & Heating provides trusted plumbing, heating and gas services across the Northwest. From a burst pipe to a full boiler installation, our friendly Gas Safe engineers are here whenever you need us.

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Privacy Policy – UK HomeSave

Last updated: 5th September 2025

UK HomeSave (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. 📋 Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

  • Contact details: name, phone number, email address, postal address
  • Service details: property information relevant to plumbing or home service work
  • Payment information: only if you pay by card or bank transfer (processed securely via third-party providers)
  • Communications: messages, emails, or notes regarding your enquiries or bookings

2. 💡 How We Use Your Information

Your data is used for the following purposes:

  • To respond to enquiries and provide quotes
  • To schedule, deliver, and manage services
  • To process payments and issue invoices/receipts
  • To comply with legal obligations (e.g., record-keeping, tax purposes)
  • To send important updates about scheduled work or changes to our services

We do not sell or share your data with third parties for marketing purposes.

3. 🤝 Sharing Your Data

We may share your data only when necessary:

  • With trusted third-party service providers (e.g., payment processors, IT support)
  • Where legally required by authorities or courts
  • To protect against fraud or unlawful activity

All third parties are required to respect your data and process it lawfully under UK GDPR.

4. 🔒 Data Storage & Security

  • We store your personal data securely using appropriate technical and organisational measures.
  • Data is only retained as long as necessary for the purposes outlined in this policy.
  • Once no longer required, data will be securely deleted or anonymised.

5. 🕒 Data Retention

  • Service-related data (quotes, invoices, job records) is kept for up to 6 years for tax and legal compliance.
  • Contact details are kept only as long as necessary to manage your enquiries and services.

6. ✅ Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (where legally possible)
  • Object to processing or request restriction of processing
  • Request data portability (transfer of your data to another provider)

To exercise your rights, please contact us at:
📧 enquiries@ukhomesave.com

7. 🍪 Cookies & Website Tracking

If you use our website, basic cookies or analytics tools may collect anonymous data such as:

  • Browser type and version
  • Pages visited and time spent on the site
  • General location (IP-based)

This helps us improve our website and services. You can control or disable cookies in your browser settings.

8. 👥 Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

9. 📍 Company Information

10. ⚖️ Governing Law

This Privacy Policy is governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.