When heating or hot water is not working
Tell us about your boiler problem and we can discuss an assessment. Useful details include the boiler make and model, what is not working and any message displayed on the controls.
Preparing for your enquiry
- Note the boiler make and model if visible.
- Describe whether heating, hot water or both are affected.
- Record any displayed fault message without removing covers.
- Provide your postcode and preferred contact number.
Assessment and repair options
The cause of a fault cannot always be established remotely. An assessment may be needed to identify the problem, determine parts availability and prepare a repair quotation. We can explain the proposed next step and any assessment charge when you contact us.
Repair or replacement?
The condition of the boiler, the work needed and parts availability can all affect the decision. If replacement is worth considering, we can discuss a new boiler enquiry alongside the repair option.
Safety comes first
Do not remove boiler covers or attempt work on gas components. Contact an appropriately qualified professional for work on a gas appliance.